Applicable Services
This policy applies to all Caree services including:
- Attendant Care
- Nursing Care
1. Direct Payment to Caree
You are not required to pay the caregiver directly in cash or cheque unless explicitly instructed by the Caree Customer Support Team. All payments for services must be made directly to Caree via the Caree App, online portal, or by requesting a cash/cheque pickup.
2. Payment Modes
Caree accepts the following payment methods:
- App / Online Payment
- NEFT / Bank Transfer
- Cheque
- Cash
NOTE: Caree encourages online advance payments to ensure timely caregiver payouts and smooth service continuation. For cash/cheque pickups, the minimum payable amount must be ₹5,000 or more. Amounts below ₹5,000 should be paid online only.
3. Taxes
A 5% tax applies to all services provided by Caree, in accordance with prevailing Indian tax regulations.
4. Payment Facilities
Weekly Plan
- A weekly invoice will be generated every 7 days.
- Payment must be made in advance for continued service.
- Late payments will incur a penalty of ₹200 per day.
Monthly Plan
- Monthly plans are advance payment services.
- You must pay 30 days’ service charges in advance.
- If advance payment is not made, the account will automatically revert to a Weekly payment cycle.
Festival Surcharge
During major festivals, an additional surcharge will apply as an incentive for caregivers working on those days.
- You will be informed at least 2 days in advance.
- The surcharge may range between ₹100 to ₹300 per 12-hour visit, depending on the festival.
5. General Terms and Conditions
- Caree is not responsible for any payment made directly to the caregiver. All payments must be made to Caree only. Amounts paid directly to caregivers will not be adjusted or considered valid against your service invoice.
- If payment remains overdue for more than 30 days, Caree reserves the right to initiate legal proceedings. All disputes will be subject to the jurisdiction of the Ghaziabad District Court.
- The billed amount includes only the verified caregiver visits. Charges for unverified visits will be added later after confirmation from both the customer and caregiver.
6. Refund Policy
- Once a refund is approved, your balance amount will be credited within 7 working days.
- Refunds will be processed only via NEFT to the customer’s registered bank account.
7. Cancellation Policy
- You may cancel or reschedule a booked service by calling Caree Support at +91 9355443344, or through the Caree App / Website, at least 48 hours prior to the scheduled appointment.
- Cancellations made less than 48 hours before the appointment will incur 100% of the service charge.
- In case of rescheduling, Caree will make every effort to provide the same caregiver, but this cannot be guaranteed.
- Caree reserves the right to cancel or reschedule any appointment without prior notice due to operational or safety reasons.
- In such cases, any advance payment made for the cancelled service will be refunded in full.
